SHIPPING, RETURNS & OTHER INFO
SHIPPING POLICY
All of the jewellery by Sanna Kumma are handmade.
Only a small part of them are casted (some of those are first hand carved in wax and some are from a 3D-model) and even those are all finished by hand.
This is a rare quality in jewelry sold by collections.
For me it is about love for my art and working with my hands.
Every single piece I make from scratch and every single piece is made with love of what I do.
If you decide to buy a Kumma product, you support a Finnish designer who loves her job.
With a lot of love,
Sanna Kumma
SHIPPING
Orders in Finland are sent through the Finnish Postal Office aka Posti and will be packed and sent in 4 days from order. Customers are informed in rare occasions when this can not be done
(such as holiday).
Domestic shipping is free of charge.
For shipping abroad just contact us at . We will happily send your product anywhere in the world.
REFUND
If the product is not satisfying you can return your order within 14 days of delivery. Returned items are required to be in the same condition as delivered. In case of return, use trackable mail service so your package doesn't get lost. Start your return process by contacting us at .
We care about our customer satisfaction so if there is something to change in the product, don't hesitate to contact us via email
PAYMENT
We have two options for payments via webshop.
1. Pay with your debit/credit card
2. Pay with PayPal
We have a billing option available for custom orders.
Our customer safety is important to us. If you have any questions or feedback, please let us know.
All the products include Finnish VAT 24%.
Note that if you are ordering outside EU there might be some custom duties or import taxes. Check with your local customs office for your local regulations.
PRIVACY POLICY
We respect your privacy and do not share, sell or trade your personal information to third parties.
Sanna Kumma preserves the right to use customer information to advertise via e-mail.
Information we gather from you:
-Name
-Address
-Phone number
This information is handled according to the EU GDPR – General Data Protection Regulation.
The information gathered is used to conversation with the client, sending the product, tending the customership and the sales.
Only the entrepreneur herself or employees of Sanna Kumma will handle the information. Information is handled confidentially.
You have the right to ask and receive the information gathered of you by the company. You have the right to change the information and ask to remove the information for further use.
Sanna Kumma
Business ID: 2950920-6